How to Reach Us

Call the Chat Line

For getting into the queue, changing your greeting (re-recording it), or anything else.

Live 24 hours a day, every day of the year.

Billing and Account Questions

Charges you don’t recognize, time you bought that did not appear, or anything else on the payment side.

Email us at contact@newyorkchatline.com

Reporting a Caller

You don’t have to wait for us. Press 8 during a call to block a caller, which stops them from reaching you again, and press 8 again to flag them for our team.

Write to us as well if the behavior was serious, or if you believe a caller is under 18.

Email us at contact@newyorkchatline.com

What We Cannot Do for You

• • We cannot tell you who called you. Caller numbers are hidden from us the same way they are hidden from other callers..
• • We cannot pass a message to another caller. If a conversation ended and you did not exchange numbers, we have no way to reconnect you.
• • We cannot share anything about another caller. Not their name, their number, their location, or whether they are still calling the line.
• • We cannot make an exception on age. Eighteen and older, without exception, for everyone.